Customer Service/ Help Desk Associate

Job Description

 Roles and Responsibilities: 

 Responsibilities:

• Serve as first point of contact via phone, email, and chat

• Troubleshoot basic tech issues or escalate as needed

• Log and manage service requests in a ticketing system

• Update knowledge base and assist with documentation

• Maintain high customer satisfaction

Qualifications:

• Prior customer support or technical assistance experience

• Strong communication and problem-solving skills

• Familiarity with Windows/macOS, mobile devices, web apps, and help desk tools (e.g., Zendesk, ServiceNow)

• Remote-ready setup (reliable internet, quiet workspace)

• IT certifications (CompTIA A+, ITIL) and bilingual abilities are a plus 

Education + Experience + Salary

• Education: High School
• Experience: 3  Year
• Annual CTC: 26000 to  33000

Country, State and City

• United States
• New York
• New york